Home Affairs ‘wages war against long queues’ with online booking system – here’s where it is available

SA Migration – 07/06/2022

‘Pre-booked clients will be serviced at dedicated counters,’ said the Department of Home Affairs. The Branch Appointment System is meant to cut queues.

The Branch Appointment System (BABS) is available in six provinces.

The Department of Home Affairs has implemented an online appointment system, which is meant to cut queues and ensure there is no need for people in need of its services to wake at the crack of dawn.


The Branch Appointment System (BABS) is available at branches in six provinces, for now.

“Citizens are encouraged to make use of the online booking system because in the near future, selected Home Affairs will process smart ID and passport applications only for clients who have booked an appointment through the Branch Appointment System,” said the department of Home Affairs.

Pre-booked clients will be helped at dedicated counters. However, clients that do not have a booking will not be turned away.

 An appointment can be made by visiting www.dha.gov.za and clicking on BABS.

Clients will be asked to enter their SA ID number along with personal details, including full name and surname and a cellphone number.

“The appointment booking system is one of the many strategies that we have introduced to fight the long queues.”

Home Affairs Deputy Director-General, Thulani Mavuso, told radio station 702 that the booking system would be used for ID and passport applications.

Available at the following Home Affairs offices: 

 Province  Office/Branch
 Gauteng – Byron
– Akasia
– Alexandra
– Soweto
– Centurion
– Roodepoort
– Randburg
– Alberton
– Edenvale
 Western Cape – Cape Town – Barrack Street
– Bellville
– Paarl
– Wynberg
– Khayelitsha
– George
 KZN – Ndwedwe
– Tongaat
 Eastern Cape – Lusikisiki
– Mthatha
– Gqeberha
 North West – Brits
– Rustenburg
– Klerksdorp
 Limpopo – Groblersdal
– Jane Furse


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