Articles
Questions over Home Affairs’ high customer satisfaction statistics
Home Affairs Minister Aaron Motsoaledi outlined the customer satisfaction statistics in his response to a recent parliamentary question from Cope president Mosiuoa Lekota regarding the progress made in resolving the myriad issues faced by clients.
While a 2022/2023 Home Affairs survey showed generally high satisfaction scores from clients for the service they received at the department’s offices, opposition parties have said the statistics are misleading.
Home Affairs Minister Aaron Motsoaledi outlined the customer satisfaction statistics in his response to a recent parliamentary question from Cope president Mosiuoa Lekota regarding the progress made in resolving the myriad issues faced by clients.
“Customer satisfaction score for each service channel was generally high with scores above 70%. However, harbours and airports had the highest satisfaction score of over 90% whereas refugee centres had the lowest score of 73%,” the minister said.
Motsoaledi said when all systems are working and the offices do not experience load shedding, which now affects network coverage in the offices, “the average waiting period for pre-booked services is seven minutes; for birth, marriage, and death services is 10 minutes and 15 minutes for walk-in services”.
He said queues were constantly being monitored to prevent people waiting in queues from being asked to come back on another day.
The minister said the objective of the survey was to assess citizens’ perceptions and satisfaction level with services, identify and document the main problems in service delivery, assess which areas need improvement and provide appropriate recommendations to the management to improve these services.
He said 96% of the customers surveyed endorsed the department’s pricing structure as affordable.
The minister added that most of the customers were serviced on the same day; however, there were some who had to visit a Home Affairs office more than once for the same service.
Motsoaledi noted that the findings showed a general improvement in queue management, with an increase in the scores across the various customer interaction points.
He said the department was generally praised for effectiveness in terms of its capability to deliver expected output, but criticised for lack of efficiency.
“Inaccessibility, waiting in unmanaged queues for long hours, and unwelcoming staff attitude emerged as the most popular barriers to service excellence at Home Affairs offices. These also include the ability of staff to resolve queries, wait to get attention, and fair treatment,” said Motsoaledi.
In response to the statistics, IFP spokesperson on Home Affairs Liezl van der Merwe said the department was crippled by corruption, systems that were perpetually off-line, long queues, and a lack of staff and modern systems.
She said the IFP believed the department needed to be completely revamped into a modern, fit-for-purpose department, which would mean investing heavily in infrastructure and technology.
“The fact is, that many South Africans spend a day or more in a Home Affairs queue trying to access paperwork. Paperwork which is often desperately needed to access a grant or a job opportunity,” said Van der Merwe.
DA spokesperson on Home Affairs Angel Khanyile said it seemed like the minister was trying to use load shedding as a scapegoat for the system being offline.
“That information is very misleading. The Department of Home Affairs together with Sita (State Information Technology Agency) have not upgraded the network and this is an issue that we have been raising.
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27. Aug. 2024 Sowetan Live
Court rules in favour of traditional wife and nullifies civil marriage
Hilda Sedinjane turned to the Limpopo High Court in Polokwane for an order that she be recognised as the true wife of deceased Seabela Malatji. The parties concluded a customary marriage in 1988 as evidenced by a lobola certificate and four children were born of the marriage. V.5574
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26. Aug. 2024 Cape Times
Outdated systems expose Home Affairs
Home Affairs Minister Leon Schreiber on Tuesday said his department should urgently embrace technology, or South Africas national security would be under threat. Schreiber said the problems in the issuance of fraudulent visas pointed the department towards a solution that lay in embracing digital transformation in all its facets and across the department. V.5571
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26. Aug. 2024 Polity
Home Affairs committee wants inspectorate unit strengthened to track foreign nationals
The Portfolio Committee on Home Affairs pointed out that while the deportation of 95 Libyan nationals has been effected, the need to strengthen the inspectorate unit of the department is necessary and called for an enhanced monitoring tool to track foreign nationals in the country. Earlier this week, the Department of Home Affairs (DHA) concluded its preparations to deport the 95 Libyan nationals, after they were arrested in White River, Mpumalanga, last month. V.5572
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23. Aug. 2024 Sowetan Live
Two more people caught over IDs-for-sale scam
Duo`s arrests follow that of home affairs office cleaner Office cleaner Rhandzu Chauke with family and lawyer outside the Pretoria magistrates court, this after appearing on the charge of theft of home affairs stamp. The arrest of two undocumented Mozambican nationals in connection with the selling of fake IDs has lifted a lid on an alleged documents-for-cash scheme believed to be happening at the home affairs office in Centurion. V.5562
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23. Aug. 2024 TIMES TRAVEL
How to apply for Greece tourist visa: A step-by-step guide
Synopsis Travelers planning to visit Greece need a Schengen visa. The process includes scheduling an appointment, filling out an application form, submitting required documents, attending an interview, and waiting for processing. Greece is a gorgeous European nation noted for its iconic island destinations such as Santorini and Mykonos, among others. Those planning a trip to Greece, applying for a tourist visa is a must. Because Greece is a European nation, youll need to apply for a Schenegen visa. However its an easy process if you are aware of all the necessary steps carefully. V.5564
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23. Aug. 2024 Daad
Austria Job Seeker VISA With Family VISA Application Process
Ever dreamt of swapping your daily grind for a life filled with stunning mountain views, world-class music, and enough pastries to make your heart sing? Well, Austria is ready to roll out the red carpet for you! One of the key pathways to entering Austria as a skilled worker is through the Austrian Job Seeker Visa (Category D). V.5566
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23. Aug. 2024 Daily Maverick
Deadly Marabastad stampede sheds light on struggles of undocumented migrants in SA
Police are investigating a stampede that took place at the Home Affairs offices in Marabastad in Pretoria in which one person died and 20 more were injured. The story of Chidimma Vanessa Adetshina and how she became a contestant in the Miss South Africa pageant has cast notions of nationality and access to documentation for foreign nationals living in South Africa into the spotlight. V.5568
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23. Aug. 2024 DW
New Zealand: Emigration soars amid economic woes
New Zealand`s population of 5.3 million grew by just 0.1% (7,000) in the second quarter of 2024 as the number of those leaving the country reached well over 100,000 in the first half of the year, official statistics showed on Monday. The practical stagnation in population growth comes despite record numbers of arrivals in recent years driven largely by the island nation`s reputation for high living and working standards and as a haven of security in an increasingly troubled world. V.5569
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23. Aug. 2024 DW
New Zealand: Emigration soars amid economic woes
New Zealand`s population of 5.3 million grew by just 0.1% (7,000) in the second quarter of 2024 as the number of those leaving the country reached well over 100,000 in the first half of the year, official statistics showed on Monday. The practical stagnation in population growth comes despite record numbers of arrivals in recent years driven largely by the island nation`s reputation for high living and working standards and as a haven of security in an increasingly troubled world. V.5570
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21. Aug. 2024 IOL
Visa backlog: Portfolio committee welcomes overtime approval for Home Affairs officials
The Portfolio Committee on Public Service and Administration has welcomed the approval of overtime for Home Affairs officials to reduce the visa backlog. This comes after Minister of Public Service and Administration, Inkosi Mzamo Buthelezi and his department granted the overtime request from Homes Affairs Minister Leon Schreiber for the next three months to meet target and reduce the backlog. V.5560
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20. Aug. 2024 News 24
While Schreiber wants to bring dignity to Home Affairs, xenophobia rears its head in budget debate
Several parties represented in Parliament blamed undocumented migrants for crime and draining social services during the debate on the Department of Home Affairs` budget. Claims undocumented migrants are disproportionately responsible for crime or are depleting South African taxes without contributing, have previously been debunked. New Home Affairs Minister Leon Schreiber said he wanted to bring dignity back to the department`s work. V.5555
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20. Aug. 2024 Groundup
Judge slams law firm for misleading court with `cut-and-paste` applications targeting refugees
Gauteng Judge President Dunstan Mlambo has slammed a firm of attorneys and an advocate for `cut-and-paste` work in cases involving refugees. He ordered them to pay out of their own pockets for costs awarded in these cases. Manamela MA Attorneys was running a `cottage industry`, preying on vulnerable refugees, Mlambo said. A firm of attorneys and an advocate have been ordered to pay the costs, from their own pockets, of six `cut-and-paste` applications involving refugees seeking asylum, GroundUp reports. V.5556
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20. Aug. 2024 My Broadband
How to get your new Smart ID at a bank
South Africans looking to upgrade their green ID booklet to a smart ID card can book an appointment to do so using the Department of Home Affairs (DHA) eHomeAffairs platform. Moreover, the system allows applicants to book appointments at DHA-supported bank branches across the country, meaning they never have to step foot in a Home Affairs office or face the associated queues. V.5557
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20. Aug. 2024 SowetanLive
How stolen home affairs stamp led to cleaner`s bust
A year and four months after a stamp used to authenticate documents was stolen at a home affairs office, a 24-year-old man presented a birth certificate bearing the same stamp to apply for an ID. The certificate, however, was found to be fake and was produced four months after the stamp was stolen. V.5559
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19. Aug. 2024 SABC 3
Spaza shop owners cry foul regarding Gauteng government funding
Local entrepreneurs and spaza shop owners have lashed out at the Gauteng Department of Economic Development for failing to deliver on their promises which were part of the R100 million Kasi Mnotho Fund. The fund was aimed at offering strategic loans and empowering businesses to secure trading stock, equipment, machinery and working capital. This initiative was promised to business owners in an attempt to foster entrepreneurship and propel economic growth in Gautengs townships. V.5552
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19. Aug. 2024 IOL
Identity fraud rockets in SA
Identity fraud is on the increase in South Africa, with the latest fraud statistics recording a 400% surge in impersonation fraud from April 2023 to April 2024. Fraud statistics from the Southern African Fraud Prevention Service (SAFPS) have also revealed that impersonation fraud increased by a staggering 356% from April 2022 to April 2023. V.5553
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16. Aug. 2024 EWN (EYEWITNESS NEWS )
Father unable to register his son because he is not the mother
For the past eight years, Mqokeleli Sigwintshi has been trying to get a birth certificate from the Department of Home Affairs for his son, who is now nine years old. Sigwintshi said in 2015, his wife, with whom he had a traditional marriage, gave birth to their son at the Willowvale Health Centre. A year later, his wife visited her family in Mthatha. V.5550
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14. Aug. 2024 Reuters
People leave New Zealand in record numbers as economy bites
People are leaving New Zealand in record numbers as unemployment rises, interest rates remain high and economic growth is anaemic, government statistics show. Data released by Statistics New Zealand on Tuesday showed that 131 200 people departed New Zealand in the year ended June 2024, provisionally the highest on record for an annual period. Around a third of these were headed to Australia. While net migration, the number of those arriving minus those leaving, remains at high levels, economists also expect this to wane as the number of foreign nationals wanting to move to New Zealand falls due to the softer economy. The data showed of those departing 80 174 were citizens, which was almost double the numbers seen leaving prior to the Covid-19 pandemic. V.5548
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14. Aug. 2024 SABC3
De Lille calls for concerted efforts for tourism to grow SA economy
Tourism Minister Patricia de Lille has called for concerted efforts to ensure that the potential of the tourism sector to grow the economy is realised. The sector is one of the apex contributors to the economy. The country is seeking to attract 15 million tourists to South Africa by 2030 as the National Development Plan envisages. V.5549
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13. Aug. 2024 Zimoja News
Driven by a desire for a luxurious lifestyle
A Congolese national was sentenced to 12 years for corruption and other crimes. CRIMINAL SYNDICATES Congolese national Tiny Mtumba (36) was sentenced to 12 years and 3 months imprisonment for fraud, theft, and contravention of the Immigration Act by the Palm Ridge Commercial Court in the East Rand in Gauteng on Thursday. V.5547
